🧸 Product Safety

Are your products safe for children?
Some items, especially 3D prints and accessories, may contain small parts and could pose a choking hazard. They are not recommended for children under 5 years old.

By purchasing from Mood Merch, you acknowledge that use is at your own discretion. Adult supervision is recommended when appropriate.

---

✨ Product Types

What kinds of products do you sell?
Mood Merch offers a mix of custom and handmade items including:

• 3D printed accessories & fidgets
• Graphic tees & apparel
• Handmade tumblers & cups
• Glittered office supplies
• Personalized gifts & more

Everything is designed to be cute, functional, and made to match your vibe 💖

---

🎨 Custom & Handmade Items

Are your items handmade?
Yes! Most items are handmade, 3D printed, or custom-created just for you. Because of this, slight variations may occur — making each piece unique ✨

---

🖨️ Materials & Durability

What materials do you use?
Our 3D printed items are made using high-quality PLA filament, a plant-based plastic derived from renewable resources.

Other items (like shirts, tumblers, and glitter products) are made using high-quality materials designed for durability and everyday use.

---

👕 Apparel (Shirts)

How should I care for my shirts?
To keep your shirts looking their best:

• Wash inside out
• Use cold water
• Air dry or tumble dry low
• Do not iron directly on design

Proper care helps preserve the design and longevity.

---

🥤 Tumblers & Glitter Items

How do I care for my tumblers and glitter items?

• Hand wash only
• Do not soak
• Do not place in dishwasher or microwave
• Avoid dropping or rough handling

These items are handmade and sealed, but still require gentle care to maintain their finish.

---

🔄 Custom Orders

Do you offer custom orders?
Yes! Select items offer personalization such as names, colors, or styles.

At this time, fully custom design requests may be limited due to production capacity.

---

📦 Orders & Processing

How long does it take to process my order?
All items are made to order 💖

Please allow 5–7 business days for processing unless otherwise stated.
Custom items may take slightly longer.

---

🚚 Shipping

When will I receive tracking?
You will receive tracking once your shipping label is created.

Please allow 1–3 days for tracking to update after receiving the email.

---

🔁 Refunds & Replacements

What is your refund policy?
All sales are final due to the custom and handmade nature of our products.

However, if your item arrives damaged or defective, please contact us within 30 days with photos and your order number for review.

---

🎨 Product Appearance

Will my item look exactly like the photos?
Because items are handmade or 3D printed, slight variations may occur in:

• color
• placement
• texture

This is completely normal and part of what makes your item uniquely yours 💕

---

🔥 Care & Handling (3D Prints)

Can I leave my item in heat?
We do not recommend exposing 3D printed items to high heat, as they may warp.